Frequently Asked Questions

1. Can I pay by credit/debit card?
2. Are you insured?
3. Can my package get 'lost in the system'?
4. My delivery has special requirements
5. Can I be kept informed of my delivery?
6. What if the delivery instructions or address change and the consignment are already en route to the original destination?
7. What type/ size vehicle do Sky PostDelivery use?
8. I have another question!

1. Can I pay by credit/debit card?

Yes of course, all our credit card payments are processed securely and independently by paypal. Safeguarding your financial information is one of our most important priorities. Paypal automatically encrypts all sensitive information sent between your computer and their systems, ensuring your information is kept private, no financial information is held or seen by Sky Post Delivery at anytime.

2. Are you insured?

Yes, we have full Goods in Transit insurance on most consignments, no additional premium is required unless the value totals over £25k in which case a small charge is made by our insurance brokers. Full details will be provided if this is the case.

3. Can my package get 'lost in the system?

No - your package will be always be with a dedicated vehicle and driver i.e. in the same vehicle that collects it, unless otherwise specified or operational reasons dictate otherwise We will then take your package directly to the delivery point and get a signature for it.

4. My delivery has special requirements

Just let us know what they are, and we will help. Be it from special instructions on delivery to security clearance on secure sites.

5. Can I be kept informed of my delivery?

We are in constant contact with drivers and vehicles to enable time sensitive consignments to be delivered without delay. Our system also records the delivery status at each route/point. You can easily login to track your package with your tracking number.

6. What if the delivery instructions or address change and the consignment are already en route to the original destination?

Not a problem, just contact us as soon as you know of any change to the job and we will accommodate the changes without fuss or delay. All same-day deliveries are flexible in the extreme.

7. What type/ size vehicle do Quick Daily Fly use?

Our range is from motorbikes for city deliveries through to Luton style vans for larger consignments, whatever your requirements please contact us for your delivery solutions.

8. I have another question!

Please contact us on support@skypostdelivery.com and we will help solve your problem.